Frequently Asked Questions

How do I redeem my code(s)?

Enter the complete code in the code field at the top of the redemption form and look for a green check mark to validate the code is correct. We recommend copying and pasting codes into the field to ensure they are valid. Once the check mark appears, fill in the rest of the form and click/tap the “submit” button.

In most instances, you can redeem more than one code at a time by clicking the “add another code” link for each additional code. If you do not see that option, you will need to redeem your codes one at a time.

Why does my code say it’s invalid?

If you are presented with the message “Invalid Code” you may be entering your code incorrectly.

Please try again and be sure to enter the complete code, including the prefix and dash, and that you are not confusing any characters (for example, zero vs the letter ‘O’). Once your code is entered correctly, a green check mark will appear in that field. We recommend copying and pasting codes into the code field to ensure they are valid.

If you continue to have trouble, please contact us at help@ComesWithMusic.com.

Why does my code say it’s already been redeemed?

Each code is good for a single use, so you cannot redeem it a second time. If you are seeing this message and you have not used your code previously, please contact us at help@ComesWithMusic.com.

If you are attempting to re-use your code due to an issue with your download, please note that our download links are accessible in your confirmation email and are good for multiple attempts.

If you continue to have trouble, please contact us at help@ComesWithMusic.com.

Why can’t I redeem my code(s)?

If you are unable to redeem your code(s) there may be an issue with the details you have entered on the form. Please review the page for any errors that might appear.

If you see a red x in the code field(s), please be sure that you have entered the complete code, including the prefix and dash, and that you are not confusing any characters (for example, zero vs the letter ‘O’). Once your code(s) is/are entered correctly, a green check mark will appear. We recommend copying and pasting codes into the field to ensure they are valid.

If you are attempting to redeem a code that requires selecting a product format, please double check that your selection has been registered. You may need to double-click/tab in order to register your selection.

If your code is validated, you have filled in the remainder of the form and you do not see any other error messages (such as an issue with the format of your email address or postal code), please contact us at help@ComesWithMusic.com.

Download Issues

Why can’t I open this file?

ComesWithMusic.com downloads are delivered in a zip folder containing 320 kbps MP3s. To access the MP3s and play them with software such as iTunes, Windows Media Player, etc., you must extract folder first. On a Mac, simply double-click the zip folder; on a PC, right click the folder and choose “Extract all…”. You can then transfer the MP3s to your preferred software/media library.

If double-clicking the folder doesn’t work, or if you don’t see the “Extract all…” option, you will need to install utility software (also called compression or extraction software). Options include WinZip, 7-Zip and iZip (Mac only).

Why can’t I download this file to my phone or tablet?

Due to the closed nature of mobile operating systems, most devices will not allow you to download and extract a .zip file. You will need to download the .zip file to your computer, extract the folder, and add the MP3s files to your media library. You can then transfer the files to your mobile devices as you normally would.

Please note: Some Android devices are capable of downloading and extracting zip folders. For information on this process, please consult the documentation provided by your device’s manufacturer.

Shipping

I redeemed for a physical item. When will I receive it?

CD or LP delivery generally takes between 7-10 business days within the United States, while delivery to Canada can take up to 24 business days. CD and LPs ship on the product’s official release date.

Can I change my shipping address?

If you have entered an incorrect shipping address or have moved since redeeming your code, please contact help@ComesWithMusic.com as soon as possible. We are generally able to update within 24-48 hours of redemption.

Is there tracking information for my shipment?

Tracking information is not available for shipments through ComesWithMusic.com. Delivery generally takes between 7-10 business days within the United States, and up to 24 business days for delivery to Canada.

What does the packaging look like for my product?

CDs are shipped in a slim cardboard sleeve. Your package may appear empty, but it is not. Please tear gently down the middle and your CD(s) will be inside.

I redeemed for multiple CDs/LPs. Will they ship together?

Products are often shipped separately to prevent damage. If you haven’t received an item within a week of the other, please contact help@ComesWithMusic.com.

Other Questions

I bought tickets but haven’t received my redemption codes. How do I get them?

If you purchased your tickets online, you should receive your redemption codes and instructions within 14 business days of your ticket purchase.

If your tickets purchased at the box office or over the phone, please email  help@ComesWithMusic.com with the following information:

  • Artist
  • Show Date / City
  • Number of tickets purchased
  • Order Number
  • Point of purchase (online, box office, over the phone, etc.)

I have extra redemption codes, what should I do with them?

If you’ve redeemed a code and have others to spare, feel free to send them along to your friends, family, coworkers, for them to enjoy!